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Return Policy
RETURN & REFUND POLICY
At Nanhi Saree, we prioritize customer satisfaction and strive to deliver the best quality hand-woven sarees.
Please carefully read our Return & Refund Policy to ensure a smooth experience.
📦 1. RETURN ELIGIBILITY
An order is eligible for return within 3 days from the date of delivery.
Customized orders (e.g., fall & edging services) are not eligible for return or cancellation.
Return requests are accepted under the following reasons:
Return Reason Resolution
Item is damaged/defective – Refund
Incorrect item delivered – Refund
Colour different from description – Refund
I do not like this material – Refund
📑 2. IMPORTANT RETURN GUIDELINES
The product must be returned in its original condition, unaltered, unused, and neatly packed.
All original tags (including Silk Mark tags, if applicable) must be intact.
The saree must be folded properly, as it was received.
If the saree is found altered, used, or improperly packed, the refund will not be processed, and the product will be returned to you.
3. PARCEL RECEIPT & UNBOXING GUIDELINES
Check Before Accepting the Parcel:
Inspect the parcel for any signs of tampering, damage, or opened packaging.
If you notice any such issues, do not accept the parcel and immediately inform our team.
Record an Unboxing Video:
While opening the parcel, make a clear unboxing video showing the packaging, product, and tags.
This video will serve as mandatory proof in case of return or refund claims.
⚠️ Note: Failure to provide an unboxing video may result in the rejection of your return claim.
📦 4. HOW TO RAISE A RETURN REQUEST?
Visit our website and go to the Return & Refund section.
Fill in the details and upload the required photographs of the product, price tag, and packaging cover, along with the unboxing video (if applicable).
Our support team will review your request and approve it.
Once the return is approved, carefully pack the saree and send it back to the following address:
Return Address:
ATTN: Mr. Rajesh Dewangan
📍 Near State Bank Durga Mandir Road, Ward No. 08, Sarangarh, Sarangarh Bilaigarh, Chhattisgarh, 496445
🟢💬 WhatsApp: +919406168362
📦 5. PACKAGING FOR RETURN
Ensure the saree is securely packed to prevent any damage or tampering during transit.
Improper packaging may result in rejection of the return request.
💳 6. REFUND PROCESS
Refund will be initiated only after receiving and verifying the returned product by our Quality Assurance Team.
Refund Amount: Only the product cost will be refunded. Additional charges (e.g., shipping costs) will not be refunded.
Refunds will be processed to the original payment method used during the purchase.
It may take 7 to 10 working days for the refund to reflect in your account.
📜 7. TERMS & CONDITIONS
The decision of Nanhi Saree regarding return and refund eligibility will be final and binding.
We reserve the right to decline returns if the product does not meet the return conditions.
This policy is subject to change without prior notice.
For any further assistance, feel free to reach out to us at:
📧 nanhisaree@gmail.com
www.nanhisaree.in
🟢💬 WhatsApp: +919406168362
